Terms of Service

These Terms of Service ("Terms") govern your use of the Murai website and cloud software for gyms and fitness studios (together, the "Service"). The Service is provided by Murai ("Murai", "we", "us").

By booking a demo, creating an account or using the Service, you agree to these Terms. If you use the Service for a business, you confirm that you have the authority to bind that business, and "you" includes it.

Murai helps gyms manage members, memberships and renewals, attendance, payments, invoices, staff access, messaging and reports, across one or more branches.

We keep improving the Service and may add, change or retire features. If we make a change that materially reduces what you are paying for, we will tell you in advance.

Some features depend on things outside our control, such as WhatsApp Business messaging, payment gateways and fingerprint or face terminals. Their availability and behaviour are governed by their providers.

You must be at least 18 years old and able to enter into a binding contract under Indian law.

• Give us accurate information and keep it up to date.
• Keep your login details confidential. You are responsible for everything done through your account and through the staff logins you create.
• Tell us promptly if you suspect unauthorised access.

The subscription fee is shown on our pricing page when you sign up. At the time of writing it is ₹2,999 per branch per month, exclusive of Goods and Services Tax (GST) and other applicable taxes, which are added to each invoice at the prevailing rate.

Fees are billed monthly in advance and renew automatically each month until you cancel. By subscribing, you authorise us and our payment provider to charge your chosen payment method.

If a payment fails, we will notify you and retry. If it remains unpaid seven (7) days after the due date, we may suspend access until it is paid.

We may change our prices on at least 30 days' written notice, effective from your next billing cycle. Any launch or founding-gym offer is honoured on the terms stated when you signed up.

Charges from third parties, such as WhatsApp Business messaging, SMS, payment-gateway fees and biometric hardware, are separate from the subscription. We will tell you about them before you switch on a feature that incurs them.

You own the data you put into the Service, including your members' details. You give us permission to host, process and back it up only to provide and improve the Service, as set out in these Terms, our Privacy Policy and the Data Processing Agreement.

You are responsible for having a lawful basis for the data you collect. In particular, you must:

• give your members the notices and obtain the consent required by the Digital Personal Data Protection Act, 2023 and other applicable law;
• obtain each member's explicit consent before using their fingerprint or face data for attendance;
• obtain verifiable parental or guardian consent before enrolling anyone under 18;
• send WhatsApp, SMS or email messages only to members who have agreed to receive them, and honour opt-outs.

Where we process personal data on your behalf, the Data Processing Agreement forms part of these Terms.

You agree not to:

• use the Service for anything unlawful, or to send spam or unsolicited promotional messages;
• copy, resell, reverse engineer or attempt to extract the source code of the Service;
• probe, scan or test the security of the Service, or interfere with other customers' use of it;
• upload malicious code, or data you have no right to use;
• use automated means to access the Service in a way that puts unreasonable load on it.

The Service works with third-party providers, for example cloud hosting, messaging, payment processing and device manufacturers. Their own terms apply when you use them, and we are not responsible for their outages or actions.

We own the Service, including its software, design and branding. While your subscription is active, we give you a limited, non-exclusive, non-transferable right to use it for your gym's business.

If you send us feedback or suggestions, we may use them without obligation to you.

We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted or error free. We may carry out maintenance from time to time and will try to do so at quiet hours.

We provide support by email and WhatsApp. Any uptime commitment beyond this must be agreed with us in writing.

You may cancel at any time, as described in our Refund and Cancellation Policy. Cancellation takes effect at the end of the billing cycle you have already paid for.

We may suspend or end your access if you materially breach these Terms, do not pay, or use the Service in a way that risks harm to others or to us. Where reasonable, we will warn you first.

After your subscription ends, you have 30 days to export your data. After that we will delete or anonymise it, except for records we must keep by law, such as tax and invoicing records.

To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied.

The Service is a business tool. It does not give legal, tax, accounting or medical advice. You are responsible for the accuracy of the details you enter, including your GSTIN and tax rates, and for your own compliance with tax and other laws.

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or for loss of profit, revenue, goodwill or data.

Our total liability to you for all claims arising from the Service in any period is limited to the fees you paid us for the three (3) months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

You will indemnify us against claims, losses and reasonable costs arising from your breach of these Terms or applicable law, including claims that you collected or used personal data without the required consent or notice.

We may update these Terms. For material changes we will give you at least 30 days' notice by email or within the Service. If you keep using the Service after the change takes effect, you accept the updated Terms.

These Terms are governed by the laws of India.

If a dispute arises, the parties will first try to resolve it in good faith within 30 days of written notice. If it is not resolved, it will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by agreement of the parties. The seat of arbitration is a city in India agreed by the parties, and the language is English.

Subject to that, the courts of competent jurisdiction in India have exclusive jurisdiction.

For questions, complaints or grievances about the Service, email us at contact.murai.app@gmail.com. We aim to acknowledge every complaint within 48 hours and to resolve it within 30 days.

These Terms, together with the Privacy Policy, the Refund and Cancellation Policy and the Data Processing Agreement, are the whole agreement between us about the Service. If a part is found unenforceable, the rest stays in effect. A delay in enforcing a right is not a waiver of it. You may not transfer your rights under these Terms without our consent. Neither of us is liable for delay caused by events beyond our reasonable control.